What is ITIL®?

ITIL® is essentially a series of documents that are used to aid the implementation of a lifecycle framework for IT Service Management. This customizable framework defines how Service Management is applied within an organization. It also aligned with the international standard, ISO 20000.

Who should attend ITIL training?
• Those working in IT service management who may be new to the role or may already have experience in this function
• IT service providers
• IT directors and managers
• Chief Information Officers (CIO’s)
• Business managers
• Service management consultants
• Any other organization that depends on IT services.

ITIL courses

See our range of ITIL courses.

ITIL® is a registered trademark of AXELOS Limited.