ITIL® Service Management Foundation Certificate
The ITIL® Service Management Foundation Certificate is a 3-day course which introduces the concept of IT Service Management (ITSM) and gives a framework for identifying and inter-relating the various activities involved in developing, delivering, measuring, and improving IT services to the user communities.
The origins of the course can be found in what is known as the Information Technology Infrastructure Library (ITIL), a set of documents describing best practices in a number of IT service areas.
The first level of certification is known as ITIL Foundation Certification, the purpose of which is to establish that an individual has a solid understanding of ITIL. This course, combined with additional experience, contributes to the students? capacity to successfully pass the ITIL Foundation Certification.
This course is presented on behalf of Upskill South Wales by our partner – an ITIL Accredited Training Organisation (ATO).
This course is also available as an in-company course. For more information about ITIL read what is ITIL.
Course agenda
Day 1
• Introduction to service management
• Implementation of service management
• Configuration management
• Configuration
• Service desk
• Incident management
• Review and homework
Day 2
• Review homework
• Problem management
• Change management
• Release management
• Service level management
• Financial management
• Availability management
• Review and homework
Day 3
• Review homework
• Capacity management
• IT service continuity management
• Full mock exam
• Review
• ITIL Foundation exam.
Directions
Our ITIL training takes place in partnership with our accredited ITIL training provider, Knowledge Train at Regus House, Falcon Drive, Cardiff CF10 4RU, Wales. See walking directions from Cardiff Bay train station below.